cerb

What Cerb does

Cerb automates helpdesk inboxes and workflows and has evolved for over 24 years from feedback by thousands of teams, from solo founders to enterprises handling millions of customer requests. It integrates with any API based service and can automate nearly any repetitive digital process with its specialized KATA language and browser based coding tools. Any toolbar in the interface can be extended with interactive multistep workflows that include human approval.

Personalized workspace

Teams and individuals build a personalized mission control using configurable widgets to stay focused on important tasks. Custom records and fields organize any kind of task, including email, social posts, orders, surveys, calls, tasks, and text messages. Pre built solutions can be shared within the community using workflows. The first self hosted seat is free forever with no license or registration required.

Deployment options

Cerb can be installed on your own hardware or run as a fully managed service in Cerb Cloud with no time limit and a free trial. Cerb Cloud is subscription based and handles installation, updates, security patches, monitoring, scaling, backups, and email deliverability. Failed components are automatically replaced and redundant capacity keeps the service running, with the Enterprise tier adding a database cluster with near instant automated failover. One hundred percent of the source code is available on GitHub.

Editorial conclusion

Cerb is written in PHP and offers a free first self hosted seat with no license or registration required, while the full source code is published on GitHub.