Tidio
Live chat and AI chatbot platform for small businesses, with a free tier and easy website setup.
Overview
Tidio combines live chat, an AI chatbot named Lyro, and email support in a single platform aimed at small and mid-size businesses. Lyro is trained on a company's FAQ and support content to answer routine questions around the clock. The widget installs on most website builders and ecommerce platforms within minutes, and Tidio offers a free plan that covers basic live chat and a limited number of AI conversations.
Key features
- Lyro AI chatbot trained on your support content
- Live chat widget
- Email support management
- Visitor tracking
- Canned responses and automation
- Mobile app for agents
Pricing
- Pricing model
- Freemium
- Monthly
- From $24.17/month
- Yearly
- $241.68/year billed annually
- Free plan
- Yes
- Free trial
- Yes
- Last verified
- Checked October 4, 2026
Pros
- Free plan to get started
- Quick installation on common website platforms
- AI chatbot handles FAQs without extra configuration
Cons
- AI conversation limits are low on cheaper plans
- Reporting is limited compared to enterprise help desks
Who should use it
- Small businesses that need a chatbot on their website without technical setup
- Ecommerce teams handling order and returns questions
- Teams starting on a free plan before scaling
Beginner, Intermediate · Individuals, Small teams
Who shouldn't
- Enterprise teams with complex routing and SLA requirements
- Voice or phone support channels
Facts
- Category
- AI customer support
- Platforms
- Web, iOS, Android
- Integrations
- Shopify, WordPress, Wix, Zapier, Klaviyo, Mailchimp
- API
- Available
- Skill level
- Beginner, Intermediate
- Team size
- Individuals, Small teams
- Data and privacy
- We have no verified details on data handling. Read the vendor's privacy policy before uploading sensitive material.
Alternatives
- CrispAI customer support
Customer messaging platform with live chat, AI chatbot, and shared inbox, including a free plan.
From $45/month - Intercom (Fin)AI customer support
Customer messaging platform with an AI agent that resolves support queries automatically.
From $29/month - ChatbaseAI customer support
Build a custom AI chatbot trained on your own documents, URLs, or knowledge base content.
From $40/month - FreshdeskAI customer support
Help desk with AI ticket automation, chatbots, and a free plan for small support teams.
From $19/month, billed annually
Frequently asked questions
How much does Tidio cost?
From $24.17/month. $241.68/year billed annually. Checked October 4, 2026.
Does Tidio have a free plan?
Yes. Tidio has a free plan, and paid plans can be tried before buying.
Who is Tidio best for?
Small businesses that need a chatbot on their website without technical setup; Ecommerce teams handling order and returns questions; Teams starting on a free plan before scaling.
Which platforms does Tidio run on?
Web, iOS, Android.
Does Tidio have an API?
Yes, Tidio offers an API.
What are the alternatives to Tidio?
Tools often weighed against Tidio include Crisp, Intercom (Fin), Chatbase, Freshdesk.