Crisp
Customer messaging platform with live chat, AI chatbot, and shared inbox, including a free plan.
Overview
Crisp is a customer messaging platform that brings live chat, email, and social messages into a shared inbox for the support team. It includes a chatbot builder, knowledge base, co-browsing, and a CRM for tracking contacts. Crisp targets startups and small to mid-size businesses that want a multi-channel inbox with a chatbot and a permanent free plan covering basic chat for two agents.
Key features
- Live chat widget
- Shared team inbox
- Chatbot flow builder
- Knowledge base articles
- Co-browsing for support sessions
- CRM contact tracking
- Mobile apps for agents
Pricing
- Pricing model
- Freemium
- Monthly
- From $45/month
- Yearly
- Not on record
- Free plan
- Yes
- Free trial
- Yes
- Last verified
- Checked October 4, 2026
Pros
- Free plan includes basic chat for two agents
- Multi-channel inbox covers many support channels
- Co-browsing differentiates it for complex technical support
Cons
- Chatbot features require a paid plan
- Reporting is limited compared to dedicated help desks
Who should use it
- Startups that need a multi-channel inbox on a budget
- Teams wanting live chat, chatbot, and email in one place
- Small teams starting with a free plan
Beginner, Intermediate · Individuals, Small teams, Mid-size teams
Who shouldn't
- Enterprise ticketing with complex SLA management
- High-volume call center or voice support
Facts
- Category
- AI customer support
- Platforms
- Web, iOS, Android, macOS, Windows
- Integrations
- WordPress, Slack, Zapier, Shopify, Segment
- API
- Available
- Skill level
- Beginner, Intermediate
- Team size
- Individuals, Small teams, Mid-size teams
- Data and privacy
- We have no verified details on data handling. Read the vendor's privacy policy before uploading sensitive material.
Alternatives
- TidioAI customer support
Live chat and AI chatbot platform for small businesses, with a free tier and easy website setup.
From $24.17/monthNot yet verified - Intercom (Fin)AI customer support
Customer messaging platform with an AI agent that resolves support queries automatically.
From $29/month - FreshdeskAI customer support
Help desk with AI ticket automation, chatbots, and a free plan for small support teams.
From $19/month, billed annually - ChatbaseAI customer support
Build a custom AI chatbot trained on your own documents, URLs, or knowledge base content.
From $40/month
Frequently asked questions
How much does Crisp cost?
From $45/month. Checked October 4, 2026.
Does Crisp have a free plan?
Yes. Crisp has a free plan, and paid plans can be tried before buying.
Who is Crisp best for?
Startups that need a multi-channel inbox on a budget; Teams wanting live chat, chatbot, and email in one place; Small teams starting with a free plan.
Which platforms does Crisp run on?
Web, iOS, Android, macOS, Windows.
Does Crisp have an API?
Yes, Crisp offers an API.
What are the alternatives to Crisp?
Tools often weighed against Crisp include Tidio, Intercom (Fin), Freshdesk, Chatbase.