Compare other tools| Tool | Chatbase | Crisp |
|---|
| Price | From $40/month$384/year billed annually | From $45/month |
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| Free plan | Free plan | Free plan |
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| Best for | - Deploying a chatbot trained on product documentation or a knowledge base
- Non-developers who want a custom AI chatbot without writing code
- Embedding an AI FAQ bot on a website quickly
| - Startups that need a multi-channel inbox on a budget
- Teams wanting live chat, chatbot, and email in one place
- Small teams starting with a free plan
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| Ease of use | Usable by beginners | Usable by beginners |
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| Key features | - Train on PDFs, URLs, text, and other data sources
- Embeddable chat widget
- Custom AI instructions and persona
- Conversation history and analytics
- API access
| - Live chat widget
- Shared team inbox
- Chatbot flow builder
- Knowledge base articles
- Co-browsing for support sessions
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| Integrations | WordPress, Shopify, Slack, WhatsApp, Zapier | WordPress, Slack, Zapier, Shopify, Segment |
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| API | Available | Available |
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| Skill level | Beginner, Intermediate | Beginner, Intermediate |
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| Platforms | Web, API | Web, iOS, Android, macOS, Windows |
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| Main advantages | - Very quick to set up with no technical knowledge needed
- Flexible data sources including PDFs and live URLs
- Free tier to test the chatbot before paying
| - Free plan includes basic chat for two agents
- Multi-channel inbox covers many support channels
- Co-browsing differentiates it for complex technical support
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| Main disadvantages | - Conversation limits are low on the free plan
- Limited agent and ticket management compared to full help desks
| - Chatbot features require a paid plan
- Reporting is limited compared to dedicated help desks
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| Data checked | Checked October 4, 2026 | Checked October 4, 2026 |
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| Try Chatbase | Try Crisp |
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Which one to choose
Choose Chatbase if
- Deploying a chatbot trained on product documentation or a knowledge base
- Non-developers who want a custom AI chatbot without writing code
- Embedding an AI FAQ bot on a website quickly
Read review
Choose Crisp if
- Startups that need a multi-channel inbox on a budget
- Teams wanting live chat, chatbot, and email in one place
- Small teams starting with a free plan
Read review