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Comparison

Crisp vs Zendesk

Crisp and Zendesk side by side, from the same structured data our advisor scores against. Where we have no verified information the table says so.

Tool	Crisp	Zendesk
Price	From $45/month	From $25/month$228/year billed annually
Free plan	Free plan	Free trial
Best for	Startups that need a multi-channel inbox on a budget Teams wanting live chat, chatbot, and email in one place Small teams starting with a free plan	Mid-size and enterprise teams managing high ticket volumes Businesses that need structured SLA and reporting workflows Companies requiring a full omnichannel support platform
Ease of use	Usable by beginners	Takes some experience
Key features	Live chat widget Shared team inbox Chatbot flow builder Knowledge base articles Co-browsing for support sessions	Multi-channel ticketing (email, chat, phone, social) AI answer bot for automated query deflection Agent-assist reply suggestions SLA management and reporting Knowledge base and help center
Integrations	WordPress, Slack, Zapier, Shopify, Segment	Salesforce, HubSpot, Slack, Jira, Shopify, Stripe, Intercom
API	Available	Available
Skill level	Beginner, Intermediate	Intermediate, Advanced
Platforms	Web, iOS, Android, macOS, Windows	Web, iOS, Android
Main advantages	Free plan includes basic chat for two agents Multi-channel inbox covers many support channels Co-browsing differentiates it for complex technical support	Mature ticketing system with strong SLA and reporting tools Vast integration library Multi-channel coverage in one platform
Main disadvantages	Chatbot features require a paid plan Reporting is limited compared to dedicated help desks	No free plan; per-agent pricing can grow quickly Initial setup and configuration takes meaningful time
Data checked	Checked October 4, 2026	Checked October 4, 2026
	Try Crisp	Try Zendesk

Which one to choose

Choose Crisp if

Startups that need a multi-channel inbox on a budget
Teams wanting live chat, chatbot, and email in one place
Small teams starting with a free plan

Choose Zendesk if

Mid-size and enterprise teams managing high ticket volumes
Businesses that need structured SLA and reporting workflows
Companies requiring a full omnichannel support platform